Application Support Lead
CYNET SYSTEMS · Chelsea and Clinton, NY
About the job
Pay Range: $55.00hr - $60.00hr Job Overview: The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities: Act as SPOC for client stakeholders. Manage incident, problem, and change management processes. Ensure SLA/KPI adherence and reporting. Coordinate with offshore teams for issue resolution. Conduct governance calls and status updates. Drive r…