Bilingual QA Coordinator - Remote
Maximus · The Gap, IL
About the job
Essential Duties and Responsibilities: - Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures. - Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations. - Assist with the development, analysis and distribution of project reports and performance indicators. - Regularly assess the knowledge needs of the staff re…