Housekeeping manager

About the job

Overview South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you. We currently have an opportunity for a well-rounded and seasoned Housekeeping Manager to join our Pier Sixty-Six Resort team! Reporting to the Director of Housekeeping, the Housekeeping Manager will supervise, train, and inspect the performance of assigned, Housekeeping Supervisors, Room Attendants, Turndown Attendants, Laundry Specialists, House Attendants, Public Area Attendants, and Uniform Attendants ensuring that all procedures are completed in accordance with Pier Sixty-Six standards, AAA and Forbes Travel Guide Standards. Responsibilities Housekeeping Operations • Assist in managing the daily operations of the Housekeeping Department. • Ensure guest rooms, suites, corridors, public areas, and assigned back-of-house areas are cleaned and maintained according to established standards. • Review daily occupancy, arrivals, departures, VIPs, special requests, stayovers, and priority rooms. • Assign rooms and work areas to Room Attendants, Housepersons, and other Housekeeping team members based on business needs. • Monitor daily room cleaning progress and ensure rooms are released to Front Office in a timely manner. • Coordinate special cleaning projects, deep-cleaning schedules, and seasonal initiatives. • Ensure all guest requests and Housekeeping-related concerns are addressed promptly and professionally. • Assist with managing lost and found procedures in accordance with company policy. Room Inspections & Quality Assurance • Conduct detailed inspections of guest rooms and public areas to ensure cleanliness, functionality, and presentation meet luxury standards. • Identify and correct deficiencies before rooms are released for sale. • Monitor room presentation, amenities, linens, bathroom cleanliness, furniture condition, and overall appearance. • Provide coaching and feedback to team members regarding quality standards. • Track recurring deficiencies and work with leadership to implement corrective action. • Support internal quality inspections and third-party or Forbes-related inspections. Leadership & Team Management • Supervise, coach, train, and develop Housekeeping team members. • Conduct daily briefings and communicate operational priorities, VIP arrivals, special requests, and service expectations. • Monitor attendance, punctuality, productivity, grooming, and overall performance. • Provide ongoing feedback and recognize team members for strong performance. • Address performance and conduct concerns consistently and professionally. • Foster a respectful, inclusive, and team-oriented work environment. • Ensure new team members receive appropriate training and understand departmental standards and procedures. • Support scheduling and staffing decisions based on occupancy and business levels. Luxury Service & Guest Experience • Maintain the highest standards of cleanliness, presentation, and service expected in a luxury resort. • Ensure guest preferences and special requests are communicated and executed appropriately. • Respond to guest concerns professionally and take appropriate action to resolve issues. • Follow up on guest complaints related to cleanliness or room presentation. • Maintain strong communication with Front Office and Guest Services regarding room status and guest needs. • Promote a culture of personalized service and attention to detail. Inventory & Cost Control • Monitor Housekeeping supplies, amenities, linens, uniforms, and operating equipment. • Maintain appropriate inventory levels and communicate supply needs to leadership. • Assist with monthly and periodic inventories. • Monitor linen usage and help minimize loss and unnecessary waste. • Control departmental expenses while maintaining required quality standards. • Ensure supplies and equipment are properly stored and organized. Safety, Sanitation & Compliance • Ensure compliance with company safety policies, OSHA requirements, and applicable health and sanitation regulations. • Ensure proper handling and storage of cleaning chemicals. • Verify that team members are properly trained in chemical use and safety procedures. • Report maintenance, safety, or environmental concerns promptly. • Conduct routine inspections of Housekeeping work areas and storage spaces. • Ensure proper procedures are followed for bloodborne pathogens, bodily fluids, spills, and other safety-sensitive situations. Coordination with Other Departments • • Maintain close communication with Front Office regarding room status, priorities, out-of-order rooms, early arrivals, and late departures. • Partner with Engineering to report and follow up on maintenance issues in guest rooms and public areas. • Communicate with Laundry regarding linen availability, quality, and operational needs. • Work with Security regarding lost and found, guest concerns, and safety matters. • Collaborate with Food & Beverage and other departments when Housekeeping support is required for events or special functions. • Perform additional tasks assigned by management. Qualifications • High school diploma or equivalent required; hospitality or related education preferred. • Minimum 2–3 years of housekeeping supervisory or management experience, preferably in a luxury hotel, resort, or high-volume hospitality environment. • Strong knowledge of hotel housekeeping operations and guestroom cleaning standards. • Previous experience leading and developing a diverse team. • Knowledge of room inspection procedures, cleaning chemicals, linen operations, and housekeeping equipment. • Strong organizational and time-management skills. • Excellent verbal and written communication skills. • Strong problem-solving and decision-making abilities. • Ability to work effectively in a fast-paced environment. • Proficiency with hotel systems and Microsoft Office preferred. • Knowledge of Forbes or other luxury hospitality standards is preferred. Physical Requirements • Ability to stand and walk for extended periods throughout the workday. • Ability to frequently bend, stoop, crouch, kneel, reach, and climb stairs. • Ability to lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation. • Ability to push housekeeping carts and move supplies and equipment as needed. • Ability to inspect guest rooms, bathrooms, corridors, public areas, and other areas throughout the property. • Ability to work in varying temperatures and environments, including exposure to cleaning chemicals, dust, wet floors, and noise. • Ability to safely handle and demonstrate the use of housekeeping equipment and supplies. As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: • Group medical, dental, vision, life, and disability benefits • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement • An employee assistance program • Paid time off/sick time • Participation in a 401(k) plan with a company match • Complimentary team member meals • Complimentary room nights at CoralTree Hospitality managed properties Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort