Senior Product Associate, Digital Channels, Chase Travel

About the job

Join a team where you can shape customer-first travel experiences and see your work shipped at scale. You’ll partner across design, engineering, and business teams to deliver meaningful improvements from discovery through launch. As a Senior Product Associate in Chase Travel, you’ll drive product strategy and execution for a defined area of the digital travel experience, using data, research, and customer feedback to build new capabilities and continuously improve existing journeys. Job responsibilities • Owns and delivers the product roadmap for a defined focus area across web and mobile experiences • Defines product strategy and priorities using business goals, customer research, and analytics • Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones • Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements • Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions • Writes epics, user stories, and acceptance criteria to enable effective delivery • Runs experiments and iterate based on measurable results and customer insights • Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements Required qualifications, capabilities, and skills • Bachelor’s degree is required. • 3 years of experience in product management, product ownership, or digital product delivery. • Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization. • Experience writing clear user stories, acceptance criteria, and requirements documentation. • Strong quantitative skills and comfort using data to make product decisions • Ability to manage multiple priorities with attention to detail and strong follow-through • Comfort navigating ambiguity and driving progress through change Preferred qualifications, capabilities, and skills • Experience building or managing products in the travel industry • Experience working in Agile delivery environments • Familiarity with experimentation practices (for example, A/B testing) and learning loops • Proficiency with Jira and Confluence