About the job
About RPM
Roman Pennsylvania Medical, P.C. (RPM) is a telehealth practice dedicated to providing high-quality, patient-centric care. RPM is part of the provider network affiliated with Ro, a direct-to-patient healthcare company. Providers help patients seeking care through Ro’s platform for their mental health, women’s health, men’s health, fertility, metabolic health, and skincare needs.
RPM providers benefit from using technology, tools, and solutions designed to support safe and appropriate care, reduce administrative burden, and help them seamlessly connect with patients throughout their care journeys. As part of RPM’s affiliation with Ro, providers help expand access to affordable, high-quality care to more patients. RPM’s nationwide network of providers is made up of board-certified physicians, nurse practitioners, and nurses licensed to treat patients in all 50 states and Washington, DC.
As a 6-month contracted Virtual Registered Nurse, you’ll partner with RPM Providers and work independently to provide high-quality patient care through EMR messaging and communications, and triage to ensure safety, productivity, and team optimization are maintained at the practice level. You are passionate about working in non-traditional healthcare settings and expanding patient access. You can troubleshoot challenging situations as they arise and ensure high-quality patient care is provided per RPM principles and guidelines. You will report to an RN Lead throughout the length of your contract.
Who are you? That's a great question. You are a Virtual Registered Nurse who refuses to settle for the status quo. You apply your nursing knowledge and your desire to help people live happier, more productive lives to your daily work. You have excellent written and verbal communication skills, you are highly technologically savvy, and you are a problem solver who enjoys working collaboratively with others. We don’t expect you to know everything about medicine or telemedicine, but we do expect you to be ready to dive in and learn.
What You'll Do:
• Provide comprehensive clinical care by independently managing direct patient needs, including message triage, counseling, and education to patients in our sexual health and metabolic health care verticals.
• Complete tasks such as side effect management, efficacy counseling, and overall clinical practice support.
• Coordinate care effectively by triaging and escalating patient concerns to the appropriate provider groups (Staff RNs, Practitioners, Customer Care, Patient Advocates) according to Ro guidelines.
• Triage patient queries and adverse event reports, ensuring they are routed to the patient’s physician, NP, or medical leadership as needed.
• Utilize our custom EMR system to answer basic medical questions, educate patients on their conditions and treatments, and offer guidance on lifestyle recommendations and holistic therapies.
• Adhere to best practices and company-specific policies for nursing care and treatment.
• Review lab results using approved protocols to provide targeted lifestyle coaching and patient education for weight management.
• Serve as a resource for the non-clinical Care Team, addressing day-to-day clinical questions and concerns.
What You'll Bring:
• BSN (Bachelor of Science in Nursing)
• Active, unencumbered Compact Nursing License
• Bonus points for active, unencumbered Non-Compact Nursing Licenses (AK, CA, DC, HI, IL, MA, MI, MN, NV, NY, OR)
• 4 years of clinical experience as an RN
• Experience in a fast-paced, highly iterative clinical care role
• Will be required to work on some holidays
• Strong Clinical Judgment: Applies clinical guidelines effectively to routine patient scenarios and escalates appropriately when needed
• Empathetic & Effective Patient Communication: Communicates clearly, empathetically, and professionally
• High Quality Care Delivery: Adheres consistently to clinical, documentation, and regulatory standards. Delivers accurate, timely, and safe care, while balancing quality metrics. Uses appropriate judgment around follow-up and escalation
• Tech-Enabled: Navigates synchronous and asynchronous workflows safely while effectively leveraging technology
We've Got You Covered:
• Medical benefits through an Individual Coverage Health Reimbursement Arrangement (ICHRA), beginning the first day of the calendar month following your 60th day of employment
• 401(k) with company match
The annualized base salary for this position is $90,000.
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co.
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