Director of Housekeeping - Hilton New York Times Square

About the job

Exceptional Hospitality Starts with You At Hilton New York Times Square, every detail shapes the guest experience. We are seeking an accomplished Director of Housekeeping to lead with vision, elevate operational excellence, and set the standard for impeccable hospitality in the heart of Manhattan. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Housekeeping, you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: • Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation • Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas • Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities • Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs • Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. #LI-LV1