Housekeeping Manager

About the job

Job Description JOB OVERVIEW The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution. This position has an annual compensation of $85,000 per year. DUTIES AND RESPONSIBILITIES • Lead daily housekeeping operations, managing team assignments and productivity expectations. • Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness. • Train team members on Faena service standards, safety, chemical handling, and room care techniques. • Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates. • Ensure department compliance with DOH, OSHA, and property-wide sanitation policies. • Assist with hiring, onboarding, scheduling, and team development initiatives. • Monitor inventory levels and ordering of linens, guest supplies, and amenities. • Support VIP and special guest room preparation and follow-up service. • Maintain lost & found documentation and property-wide cleanliness inspections. • Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery. Qualifications • Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role. • Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.). • Experience in union environments preferred. • Strong understanding of NYC DOH and OSHA compliance requirements. • Bilingual preferred (Spanish/English). • High school diploma or equivalent required; Hospitality degree preferred. SKILLS • High attention to detail and service presentation. • Leadership presence and team development capabilities. • Excellent problem-solving and conflict resolution. • Ability to manage multiple priorities in a fast-paced setting. • Effective communication and time management. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Endure various physical movements throughout the work areas • Ability to move safely in uneven terrain or in confined spaces • Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift • Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.